Why does my product say not for human consumption?
The products for sale on shoptianeptine.com are not for human consumption. The products on this site are intended for research purposes only by research institutions. The terms and conditions you agree upon when checking out state that when purchasing these products, you are confirming you are a valid research institution.
Why did my account get deleted?
Our products are manufactured, labeled and sold for laboratory use only. They are NOT to be used for diagnostic purposes in food, drugs, medical devices or cosmetics for humans, or on animals, or for any commercial purpose. It is our commitment to uphold the law; we will reject and refuse sale if we believe there is potential for the misuse of the products. Those in violation will be suspended from viewing and ordering from Shop Tianeptine.
What mail courier do you use for shipping?
We use USPS.
Do you ship to PO boxes?
Yes we do!
Where is my package? Why hasn’t my package shipped?
We ship Monday–Friday (except holidays). Any orders placed on Saturday, Sunday, or a holiday will be shipped on the following business day.
- Standard shipping – the order must be placed by 3 p.m. EST for it to go out the same day.
- Domestic USPS Priority Express 1–2 business days
- Express orders placed after 2 p.m. EST will ship the next business day.
- This shipping option is NOT guaranteed “Next Day.”
- We will not refund your order if it is not delivered by the time you expect it.
Can you ship my order overnight?
No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days.
How long does shipping take once it is dispatched?
We ship USPS first class. We also drop off at or near one of the major USPS airport hubs. This skips an extra step in the process because it is usually sent directly to the destination from the airport. Under normal circumstances, shipping takes about three business days from us to your mailbox. We have seen it take up to seven days on rare occasions.
Why does the tracking number say “not found“ or “waiting for shipment“?
Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. If it has been two business days and you have not received tracking information, please contact us.
Will my order require a signature for delivery?
Orders over $150 require a signature. To avoid signing for delivery for orders over $150 you must pay by bitcoin, bank transfer, Western Union, or Moneygram. USPS requires a signature for express shipments.
My tracking number says delivered but I don’t have my package?
If your order status says delivered, Top Tianeptine cannot accept responsibility for your lost package(s). Reason being is USPS is the third party who delivers your package. Once it is in USPS’s hands we have no way of finding out where the package is once its marked as delivered.
A few things to check:
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery (i.e. front office staff, HOA, concierge, neighbor, etc.)
- Check your mailbox and wherever else you receive mail.
Please contact your local USPS (or local mail courier for international orders) with your tracking number and they will further assist you. If you are certain your mail has been stolen, we require proof that a claim has been made with USPS (or local carrier for international orders) and a police report stating the date of stolen mail in order to consider reshipping.
Do you ship internationally?
Yes, we do. Please view our Shipping Policy page for more information.